Satisfaction Guaranteed
Our Commitment to You
At LUMINAR, we appreciate our clients and strive for complete satisfaction with every holiday lights installation. If you are not satisfied with our work, please contact us within 14 days of installation to discuss your concerns. We believe in creating beautiful experiences and will work with you to ensure that your holiday display meets your expectations. Your joy and satisfaction is our top priority as we spread holiday cheer with our installations.
How to Request Changes
To request changes or discuss any concerns related to your installation, simply contact our customer service team via email or phone. We value your feedback and are committed to resolving any issues promptly. Our team will work closely with you to ensure your desired changes are made efficiently. Please include your installation details in your communication so we can assist you effectively and swiftly.
Refunds and Exchanges Policy
Refunds or exchanges are evaluated on a case-by-case basis, especially if the installation does not meet our professional standards. We take pride in our work and want to ensure that every installation is completed to your satisfaction. For any refund or exchange inquiries, please reach out to our support team within 30 days.